Spring 2022 Course Syllabus Course: PTAC-2314- Section: 02 Principles of Quality

Instructor Information
Instructor	Kenneth Ballou
E-mail	balloukw@lamarpa.edu
Phone	(409) 984-6418
Office	Location: Umphrey Industrial Technology Center - Room: 201 A Hours: By appointment only.
COVID 19 Information	The Lamar State College Port Arthur (LSCPA) Student Code of Conduct COVID 19 Policy requires students who have been exposed to COVID 19 or diagnosed with COVID 19 to report their condition on the COVID 19 Notification Form (available via a link on the Student Code of Conduct COVID19 webpage). This information will be provided to the Dean of Student Services. In addition, this policy requires all students to wear face coverings in compliance with the criteria included in the policy. For more information please refer to the COVID 19 link on the LSCPA website.
Course Information
Description	Study of the background and application of quality concepts. Topics include team skills, quality tools, statistics, economics and continuous improvement.
Prerequisites	None
Learning Outcomes	1. Uses technology to access operator-specific documentation and training. 2. Identify specific equipment and operating parameters to meet industry standards. 3. Identify and adjust controls to meet requirements for safe and effective operation 4. Implements standard safety procedures as required in industry.
Core Objectives
Program Student Learning Outcomes	• Use statistical process control to collect, organize, and analyze data. • Describe the principles of quality control. • Use quality tools.
Textbooks	Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer. QUALITY CONCEPTS FOR PROCESS INDUSTRY REQUIRED |By SPEEGLE EDITION: 2ND PUBLISHER: CENGAGE ISBN: 9781435482449
Lecture Topics Outline	Week 1 Introduction Why Quality is Important How It All Began Week 2 The Quality Gurus The International Standards Organization Week 3 Total Quality Management Week 4 Customer Satisfaction Week 5 Employee Empowerment Teamwork and Teams Week 6 Communication Week 7 Personal Effectiveness Week 8 The Economics of Quality Quality as a System Week 9 Spring Break Week 10 The Cost of Quality Week 11 Quality Tool - Part 1 Week 12 Quality Tools - Part 2 Variation Week 13 Statistical Process Control SPC and Control Charts Week 14 Process Capability Week 15 The Advantages of Quality Week 16 Review Study Guide for FINAL EXAM FINAL EXAM
Major Assignments Schedule	Week 1 Introduction Chapter 1 Discussion - Why Quality is Important Chapter 1 questions due Chapter 2 Discussion - How It All Began Chapter 2 Questions due Week 2 Chapter 3 Discussion - The Quality Gurus Chapter 3 Questions due Chapter 4 Discussion - The International Standards Organization Chapter 4 Questions Due Week 3 Read Chapter 5 - Total Quality Management Chapter 5 Questions Due Issue Study Guide for EXAM 1 Week 4 Review Study Guide for EXAM 1 EXAM 1 Chapters 1 through 5 Chapter 6 Discussion - Customer Satisfaction Chapter 6 questions due Week 5 Chapter 7 Discussion -Employee Empowerment Chapter 7 Questions Due Chapter 8 Discussion - Teamwork and Teams Chapter 8 Questions Due Week 6 Chapter 9 Discussion - Communication Chapter 9 Questions Due Chapter 10 Discussion - Personal Effectiveness Chapter 10 Questions Due Study Guide for EXAM 2 - Chapters 6 thru 10 Week 7 Review Study Guide for EXAM 2 EXAM 2 Chapters 6 through 10 Week 8 Chapter 11 Discussion - The Economics of Quality Chapter 11 Questions Due Chapter 12 Discussion - Quality as a System Chapter 12 Questions Due Week 9 Spring Break Week 10 Chapter 13 Discussion - The Cost of Quality Chapter 13 Questions Due Issue Study Guide for EXAM 3 - Chapters 11 through 13 Week 11 Review Study Guide for EXAM 3 EXAM 3 - Chapters 11 through 13 Chapter 14 Discussion - Quality Tool - Part 1 Chapter 14 Questions Due Week 12 Chapter 15 Discussion - Quality Tools - Part 2 Chapter 15 Questions Due Chapter 16 Discussion - Variation Chapter 16 Questions Due Week 13 Chapter 17 Discussion - Statistical Process Control Chapter 17 Questions Due Chapter 18 Discussion - SPC and Control Charts Chapter 18 Questions Due Chapter 19 Discussion - Process Capability Chapter 19 Questions Due Week 14 Chapter 20 Discussion - The Advantages of Quality Review Questions Due Issue review questions for EXAM 4 - Chapters 14 through 20 Review Study Guide for EXAM 4 EXAM 4 Chapters 14 through 20 Issue review questions for FINAL EXAM Week 15 Review Study Guide for FINAL EXAM Week 16 Review Study Guide for FINAL EXAM FINAL EXAM - Available May 9 (6am) until May 12 (12pm)
Final Exam Date	May 9, 2022 - 6:00 AM   Through  May 12, 2022 - 11:59 AM
Grading Scale	90 - 100=A    80 - 89=B    70 - 79=C     60 - 69=D    Below 59 = F
Determination of Final Grade	Chapter Exams - 30% Assignments - 30% Final Exam - 40%
Course Policies
Instructor Policies	1. You will have 4 Major Tests and a Final Exam in this class. 2. Assignments must be completed on time. Completed assignments must be submitted per instructions in Blackboard. 3. Cell Phone use is not permitted in the classroom or lab except during breaks. 4. Students that are disruptive in class will be asked to leave and counted an unexcused absence for the day.
Attendance Policy	Research has shown a cause and effect relationship between attendance and college success. Missing a day of lecture can possibly cause you to drop a letter grade on tests. 1. Tardiness: Tardiness (more than 5 mins), for lectures or labs, 4 Tardies will count as an Absence. 2. Absences: NOTE: Excused absences (verifiable) are only allowed for an illness that requires you to stay home or a death in your immediate family. 5 absences=drop 1 letter grade, 7 absences=drop 2 letter grades, 9-absences=drop 3 letter grades, 11 absences=F
Academic Honesty	Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSC-PA policies (Section IX, subsection A, in the Faculty Handbook) for consequences of academic dishonesty.
Facility Policies	No food or tobacco products are allowed in the classroom. Only students enrolled in the course are allowed in the classroom, except by special instructor permission. Use of electronic devices is prohibited.
Important Information
ADA Considerations	The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the the Office for Disability Services Coordinator, Room 231, in the Madison Monroe Building. The phone number is (409) 984-6241.
MyLSCPA	Be sure to check your campus E-mail and Course Homepage using MyLSCPA campus web portal (My.LamarPA.edu). When you've logged in, click the email icon in the upper right-hand corner to check email, or click on the "My Courses" tab to get to your Course Homepage. Click the link to your course and review the information presented. It is important that you check your email and Course Homepage regularly. You can also access your grades, transcripts, and determine who your academic advisor is by using MyLSCPA.
Other
HB 2504	This syllabus is part of LSC-PA's efforts to comply with Texas House Bill 2504.
Department	Business and Industrial Technology Chair: Sheila Guillot E-mail: guillsr@lamarpa.edu Phone: (409) 984-6381 If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.