Spring 2022 Course Syllabus
Course: PTAC-2314- Section: 02
Principles of Quality
LSCPA Logo Image
Instructor Information
Instructor Kenneth Ballou
E-mailballoukw@lamarpa.edu
Phone(409) 984-6418
Office
Location:Umphrey Industrial Technology Center - Room: 201 A
Hours:By appointment only.
COVID 19 Information The Lamar State College Port Arthur (LSCPA) Student Code of Conduct COVID 19 Policy requires students who have been exposed to COVID 19 or diagnosed with COVID 19 to report their condition on the COVID 19 Notification Form (available via a link on the Student Code of Conduct COVID19 webpage). This information will be provided to the Dean of Student Services. In addition, this policy requires all students to wear face coverings in compliance with the criteria included in the policy. For more information please refer to the COVID 19 link on the LSCPA website.
Course Information
Description Study of the background and application of quality concepts. Topics include team skills, quality tools, statistics, economics and continuous improvement.
Prerequisites None
Learning Outcomes 1. Uses technology to access operator-specific documentation and training.

2. Identify specific equipment and operating parameters to meet industry standards.

3. Identify and adjust controls to meet requirements for safe and effective operation

4. Implements standard safety procedures as required in industry.
Core Objectives
Program Student Learning Outcomes • Use statistical process control to collect, organize, and analyze data.
• Describe the principles of quality control.
• Use quality tools.
Textbooks Textbook Purchasing Statement: A student attending Lamar State College Port Arthur is not under any obligation to purchase a textbook from the college-affiliated bookstore. The same textbook may also be available from an independent retailer, including an online retailer.

QUALITY CONCEPTS FOR PROCESS INDUSTRY
REQUIRED |By SPEEGLE
EDITION: 2ND
PUBLISHER: CENGAGE
ISBN: 9781435482449
Lecture Topics
Outline
Week 1
Introduction
Why Quality is Important
How It All Began

Week 2
The Quality Gurus
The International Standards Organization

Week 3
Total Quality Management

Week 4
Customer Satisfaction

Week 5
Employee Empowerment
Teamwork and Teams

Week 6
Communication

Week 7
Personal Effectiveness

Week 8
The Economics of Quality
Quality as a System

Week 9
Spring Break

Week 10
The Cost of Quality

Week 11
Quality Tool - Part 1

Week 12
Quality Tools - Part 2
Variation

Week 13
Statistical Process Control
SPC and Control Charts


Week 14
Process Capability

Week 15
The Advantages of Quality

Week 16
Review Study Guide for FINAL EXAM

FINAL EXAM
Major Assignments
Schedule
Week 1
Introduction
Chapter 1 Discussion - Why Quality is Important
Chapter 1 questions due
Chapter 2 Discussion - How It All Began
Chapter 2 Questions due

Week 2
Chapter 3 Discussion - The Quality Gurus
Chapter 3 Questions due
Chapter 4 Discussion - The International Standards Organization
Chapter 4 Questions Due

Week 3
Read Chapter 5 - Total Quality Management
Chapter 5 Questions Due
Issue Study Guide for EXAM 1

Week 4
Review Study Guide for EXAM 1
EXAM 1 Chapters 1 through 5
Chapter 6 Discussion - Customer Satisfaction
Chapter 6 questions due

Week 5
Chapter 7 Discussion -Employee Empowerment
Chapter 7 Questions Due
Chapter 8 Discussion - Teamwork and Teams
Chapter 8 Questions Due

Week 6
Chapter 9 Discussion - Communication
Chapter 9 Questions Due
Chapter 10 Discussion - Personal Effectiveness
Chapter 10 Questions Due
Study Guide for EXAM 2 - Chapters 6 thru 10

Week 7
Review Study Guide for EXAM 2
EXAM 2 Chapters 6 through 10

Week 8
Chapter 11 Discussion - The Economics of Quality
Chapter 11 Questions Due
Chapter 12 Discussion - Quality as a System
Chapter 12 Questions Due

Week 9
Spring Break

Week 10
Chapter 13 Discussion - The Cost of Quality
Chapter 13 Questions Due
Issue Study Guide for EXAM 3 - Chapters 11 through 13


Week 11
Review Study Guide for EXAM 3
EXAM 3 - Chapters 11 through 13
Chapter 14 Discussion - Quality Tool - Part 1
Chapter 14 Questions Due



Week 12
Chapter 15 Discussion - Quality Tools - Part 2
Chapter 15 Questions Due
Chapter 16 Discussion - Variation
Chapter 16 Questions Due

Week 13
Chapter 17 Discussion - Statistical Process Control
Chapter 17 Questions Due
Chapter 18 Discussion - SPC and Control Charts
Chapter 18 Questions Due
Chapter 19 Discussion - Process Capability
Chapter 19 Questions Due


Week 14
Chapter 20 Discussion - The Advantages of Quality
Review Questions Due
Issue review questions for EXAM 4 - Chapters 14 through 20
Review Study Guide for EXAM 4
EXAM 4 Chapters 14 through 20
Issue review questions for FINAL EXAM

Week 15
Review Study Guide for FINAL EXAM

Week 16
Review Study Guide for FINAL EXAM

FINAL EXAM - Available May 9 (6am) until May 12 (12pm)
Final Exam Date May 9, 2022 - 6:00 AM   Through  May 12, 2022 - 11:59 AM
Grading Scale  90 - 100=A    80 - 89=B    70 - 79=C     60 - 69=D    Below 59 = F
Determination of
Final Grade
Chapter Exams - 30% Assignments - 30% Final Exam - 40%
Course Policies
Instructor Policies 1. You will have 4 Major Tests and a Final Exam in this class.
2. Assignments must be completed on time. Completed assignments must be submitted per instructions in
Blackboard.
3. Cell Phone use is not permitted in the classroom or lab except during breaks.
4. Students that are disruptive in class will be asked to leave and counted an unexcused absence for the day.
Attendance Policy Research has shown a cause and effect relationship between attendance and college success. Missing a day of lecture can possibly cause you to drop a letter grade on tests.
1. Tardiness: Tardiness (more than 5 mins), for lectures or labs, 4 Tardies will count as an Absence.
2. Absences: NOTE: Excused absences (verifiable) are only allowed for an illness that requires you to stay home or a death in your immediate family. 5 absences=drop 1 letter grade, 7 absences=drop 2 letter grades, 9-absences=drop 3 letter grades, 11 absences=F
Academic Honesty Academic honesty is expected from all students, and dishonesty in any form will not be tolerated. Please consult the LSC-PA policies (Section IX, subsection A, in the Faculty Handbook) for consequences of academic dishonesty.
Facility Policies
  1. No food or tobacco products are allowed in the classroom.

  2. Only students enrolled in the course are allowed in the classroom, except by special instructor permission.

  3. Use of electronic devices is prohibited.
Important Information
ADA Considerations The Americans with Disabilities Act (ADA) is a federal anti-discrimination statute that provides comprehensive civil rights for persons with disabilities. Among other things, this legislation requires that all students with disabilities be guaranteed a learning environment that provides for reasonable accommodation of their disabilities. If you believe you have a disability requiring an accommodation, please contact the the Office for Disability Services Coordinator, Room 231, in the Madison Monroe Building. The phone number is (409) 984-6241.
MyLSCPA Be sure to check your campus E-mail and Course Homepage using MyLSCPA campus web portal (My.LamarPA.edu). When you've logged in, click the email icon in the upper right-hand corner to check email, or click on the "My Courses" tab to get to your Course Homepage. Click the link to your course and review the information presented. It is important that you check your email and Course Homepage regularly. You can also access your grades, transcripts, and determine who your academic advisor is by using MyLSCPA.
Other
HB 2504 This syllabus is part of LSC-PA's efforts to comply with Texas House Bill 2504.
Department
Business and Industrial Technology
Chair:Sheila Guillot
E-mail:guillsr@lamarpa.edu
Phone:(409) 984-6381

If you have a grievance, complaint, or concern about this course that has not been resolved through discussion with the Instructor, please consult the Department Chair.